Transform your computer into a desk phone

Make and answer calls on your computer with our intuitive Universe Softphone application. Fully integrated with our Universe phone system to give you a fully featured. communications system that runs on your PC, Mac or Android device.

Simple to use: answer and make calls with the click of a mouse. Transfer calls by dragging the caller’s icon to another user’s icon. The intuitive interface means you can easily see a colleague’s status.


Flexible: plug in a headset or use your computer’s built-in speakers to turn your PC into an all-in-one communications system.

Streamlined: No need to buy additional hardware. No extra cables or power sockets; just run the Softphone application on an existing device. If you have limited space and budget then Universe for Windows and Mac gives you maximum flexibility and great value for money.

Powerful:  Universe for Windows and Mac delivers clear voice quality and seamless integration with company directory allows you to call your contacts with a simple click.

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How to download and set up Universe on your Windows or Mac device.

For videos on making calls, transfers, accessing voicemails and other features click on the link below.

Our videos


Universe for Windows and Mac is a softphone application. You download this in the Selfcare Portal under the Software heading. With the application you can make and receive phone calls and manage call related settings as well.

Here are some of the things you can do here.

  • Dial the contacts you have saved in the Selfcare Portal
  • Listen to and delete your voicemails
  • Forward calls on “always” or “no answer”. (Note that these settings apply to your fixed phone also)
  • Use the on-screen dial pad to make selections for IVRs that you have called and require options to be selected

Yes you just apply this through the Selfcare Portal to all devices.

  • Go to Selfcare Portal / Me
  • Scroll down to Devices
  • Check the devices you want to ring when the number is called.

It means that you can use the same number on multiple devices though one user. So for example you can have

To sign in for the first time you need to use the password sent to you on the welcome email. It applies to all Universe applications and Selfcare. You can change your password to one that is more memorable to you by doing the following;

Go to your Selfcare Portal and log in;

  • Select you name at the top right-hand side of the screen
  • My profile
  • Password
  • Password Again
  • Update Password (Password needs to be longer than 8 digits or letters)

Yes if they have different phone numbers. If they are both on the same One number this cannot be done.

Yes, go to your Selfcare Portal

  • Select “Phonebook”
  • Create contact
  • Complete the relevant details. You can have more than one phone number per contact
  • Create Contact
  • The new contact has now been added and is available for both you fixed phone device and your computer