Interactive Voice Response

Professional Workers, we can help with your telephony!

IVR – Intelligent Voice Response

Ensure that your customers always reach the right person wherever they are. Create a bigger company image or ensure brand consistency across offices with the Universe IVR.

Also known as Auto-attendant, the IVR allows you to present a professional company image to your customers and ensures calls are answered on the first ring. You can use one of our pre-recorded voices or record your own customised greeting – perfect for promotion, special offers and creating a personalised customer experience.

The IVR is included in all Universe subscriptions or can be bought as a stand-alone product to put in front of your on-site phone system. The simple drag and drop layout makes it easy to set up and manage

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