Support & Maintenance
Business communication made easy
Support for you, your phone system & your business
You can email a detailed description of your issue to Firstcom support: firstname.lastname@example.org. We aim to process emails received Monday to Friday between 08.30 -17.30 within 30 minutes of receipt. For all new request, customers will receive a confirmation email and a case reference number.
- Using unified communications efficiently in the workplace
- Current versus optimum contact handling options for your organisation
- Response handling soft skills training
- Technical integration
- Agent efficiency
- Compliance and analytics
Access all the information you need by logging into our portal. Here you’ll find video tutorials, product sheets and step-by-step guides for all Firstcom’s products. This will enable you to offer first-line support to your customers and give you the most efficient escalation path into our support team to help resolve more complex issues.