continuity and operational effectiveness are crucial to every organisation.
Our cloud-solutions are deployed remotely, and your handsets arrive fully configured. All you need is a good internet connection to be up and running in no time. Our installations can happen alongside your existing system to ensure that you do not experience downtime.
If you are buying an onsite phone system or connectivity from us, you can be assured that our engineers are highly trained and that full training will be given so that you are confident using your new solution.
We combine telephony, technical and consultancy expertise. We have worked with many highly trained and experienced contact centre operators and managers. This practical experience daily means that we have real exposure to implementation and testing in live environments.
We combine telephony, technical and consultancy expertise and have worked with many highly trained and experienced contact centre operators and managers. This practical experience on a daily basis, means that we have real exposure to implementation and testing in live environments.
At Firstcom we help you design your solution to suit your business needs. From simple cloud based phone systems to complex contact centre implementations we follow five simple steps:
What our customers have to say
Tony Robinson – Via Clinic
I have been using Universe for 5 months now and have to say it is the most user friendly unified communications product I have seen. My customers love the voice quality and as a company our productivity has been aided by the range of advanced features it offers.
Dave Melin, Managing Director and Founder of Amtech Business Solutions
Working with a service provider who listens and takes feedback onboard is a refreshing change! We love the fact that we are listened to and we can affect change. Secondly – we feel that the values of Firstcom closely match the values of Amtech, so working in partnership with them ensures that our services are cost effective, reliable and tailored. As technology evolves so quickly, having a partner who is agile and flexible ensures we are always competitive with our customers and able to provide profitable solutions.
James Partner, Managing Director of Oasis Technology.
I really cannot praise Firstcom highly enough. Without exception, every single member of their staff are a joy to deal with. They are professional yet friendly; know their product inside-out; and of paramount importance to us – they take time to listen to and understand our needs. They are truly the communications provider we had been looking for, for such a long time. All I can say is that I wish we had gotten to know them a long time ago!