Headsets and Phones

for Universe

Make the most of your Universe system

Most computers allow you to speak to an in-built microphone and use the PC’s speakers. This is not advised if high quality voice, mobility and privacy are important. For these reasons many people prefer to use a headset, an earphone or a handset

Headsets and Earphones

If you wish to have a headset or earphone for use with your Unified Communications system, you can choose between

i. Cordless or Corded. Cordless options that wirelessly connect to your computer, and a corded option that is plugged in. Cordless is required when you need to have more mobility, corded are generally cheaper.

ii. Over the ear or Intra ear. You can choose to have an “over the ear” model (good for call centres) and select either, one ear (monoaural) or dual ear (binaural). Alternatively, you can use intra-ear receivers of which there are three types called earpods, earphones or earpieces.

For all headsets and earphones, consider whether you need external noise and wind cancellation

For corded solutions, you should consider whether to have a USB, USB-C connection or a 3.5mm jack for connecting to a mobile phone or more than one options. Also consider whether you want to plug the headset into your handset.

For cordless connections check if your computer has Bluetooth capability. If it does not, you will need to buy a model with a plug-in dongle. Also consider;

  • Battery life (talk and standby time)
  • Voice controls to accept or reject calls (e.g. say “answer” or “reject”)
  • Multi-point, meaning that you can connect to more than one device at a time
  • Water and sweat proof
  • Range for reception
in the contact centre
Poly Blackwire 5200 Headset

Blackwire 5200 – Headset – Over the Ear

  • Corded connection, comfortable to use all day
  • Noise-cancelling microphone masks nearby talkers for maximum call privacy
  • Available in monaural (Blackwire 5210) or hi-fi stereo with passive noise reduction (Blackwire 5220)
  • Connections via universal USB or USB-C and to smartphone and tablet via 3.5 mm
  • One-touch call answer/end, volume +/- and mute
Poly Voyager 5200 in-ear Headset

Voyager 5200 – Cordless Earpiece

  • Talk / standby time Up to seven hours / nine days
  • HD Voice quality
  • Audio alerts, caller ID, and voice answer
  • Multi-point technology- stay connected to two phones and answer calls from either one
  • Noise cancelling for both wind and background noise
  • Voice control of calls
  • Range up to 30m

Phones

Firstcom supplies Yealink and Cisco headsets which are automatically configured for your Universe service.

Yealink W56H IP Phone

Yealink W56H

  • High quality sound from a cordless Dect Device
  • Up to 4 simultaneous calls
  • Up to 5 handsets per base station
  • Range inside up to 50m, outside 300m
  • Paging and Intercom
Yealink T46G IP Phone

Yealink T46G

  • 4.3″ 480 x 272-pixel backlit colour screen
  • Modern Skype for Business interface
  • Compatible with Office 365
  • Built-in a USB port, support Bluetooth headset (Through USB Dongle)
  • Wall mountable
  • Supports up to 6 expansion modules
Cisco 8841 IP Phone

Cisco 8841

  • Wideband audio for crystal clear communications
  • 5 programmable keys -multiple directory numbers or call features
  • One touch buttons for messaging, directory, hold/resume, Call transfer and call conference
  • 5 inch high resolution (800 x 400) colour screen
Cisco 8861 with key expansion module

Cisco 8861 with Key Expansion Module

Key Expansion Modules (KEM’s) are optional accessories that provide additional line and programmable feature keys for highly active users which simplify and enhance the calling experience by making it easier for you to contact staff that you collaborate with often, using features such as “speed dials” for one-button push-to-call. This can increase the number of programmable keys to 108 from 5 or 10 in the 8841.

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