Simple. Easy to Manage. Interactive Voice Response (IVR)

Simple and easy to use IVR!

Interactive Voice Response, sometimes called Auto Attendant is a telephony menu system that routes your calls to the appropriate person in your team.  We have all called one that tells us to “Press 1 for sales”, and you probably know that it is a great way to present a professional image for your company.  

Here are six ways that the IVR can benefit your business:

  1. Customise your greetings, messages and prompts so that when your clients call they get a more personalised experience.
  2. Use pre-recorded IVR greetings – Professionalism made easy particularly if you have multiple sites or satellite offices and want to maintain brand consistency.
  3. Improve your company’s image. Start-ups and smaller businesses can really benefit from an IVR as it instantly the company look bigger than it actually is. So, if you only have a few people in your company you can set up the IVR to allow callers to talk to Sales, Support, Marketing, Technical Support etc.  Your customers are greeted in a professional manner and you look like you have more departments than you actually have.
  4. Route the call to the right department and thrive with high volume calls by placing callers in a queue. You will never miss a call again or lose a high-value customer due to poor customer service and slow answer time.
  5. Increase customer satisfaction. When your IVR is easy to use and reliable, customers will never be routed to the wrong department or to an individual who cannot solve their problem.
  6. Reduce operational costs. IVR systems replace the receptionist function and remove the need to employ someone who answers and directs calls. They are affordable especially if they are included in the telephony package, so with increased proficiency and reduced operational costs the ROI is huge.

IVR’s allow for a level of personalisation that helps to build a better relationship with customers. Calls are always answered whatever the time of day allowing customer access when they need it and meaning calls can be answered on the first ring. Some companies still find it intimidating to switch to a new automated system if you choose a cloud offering with IVR as part of the package you can enjoy all the benefits without worrying about the technical aspects, costs and hardware.  

Watch this short video to see our simple drag and drop IVR that is included in all Universe packages.




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