“If your business makes lots of calls, a dialer may be just right for you”
Increase your productivity by 300% and achieve more in less time with our hosted pay-as-you-go dialer service. You have full flexibility to prioritise campaigns, call queues, agent priorities, lists, inbound call processes, etc. The service is fully scalable, from 1 – 5,000 operators.
With the Firstcom dialer you can expect to increase sales, talk time and penetration. As a cloud-based platform, our experience is that it is easily adopted and rolled out with no software to install. As well as being a perfect tool for call management, it offers a range of live reporting, analytics and clear compliance benefits.
The Firstcom dialer integrates with Salesforce and Zendesk CRM as standard. We also offer a range of bespoke integration options.
The Firstcom dialer is feature-rich and includes:
- All the features and benefits of an on-premise system without the need for upfront investment
- Pay-as-you-go pricing
- Multi-channel: voice, text, email and web
- Easy set-up and configuration, rapid roll-out
- Progressive, preview or predictive dialling
- Live data capture, call monitoring and reporting
- Flexible callback scheduling
- Time-of-day queue management
- Login from anywhere via desk, web or soft phone
- Built-in abandon rate management
- Flexible data export options