Professional Services – We can help you!

Professional Workers, we can help with your telephony!

Any service sector organisation, be it the Legal Sector, Finance, Estate Agencies, Travel or Advertising needs to be easily available to their client base if they want to get and stay ahead of the competition. Today’s always on culture has shaped the way we expect to do business and if your communications tools are not up to scratch you could well be missing out. You have probably heard how more and more companies like yours’ are looking to the cloud for their business telephony but you may not be aware of the real benefits it can offer.

Mobility: As your phone system resides in the cloud you can access it from any location and from any device meaning you are no longer bound by the confines of the office. And by choosing a provider that offers true mobile integration your mobile becomes as powerful as your desk phone allowing you to transfer and forward calls. Ease of use: You can deploy and administer a cloud based system with relatively little cost and effort. Technical support is on hand from service providers should you or your IT person need it, but modern on-line portals are often so simple that administrators are adding users and changing call flows in no time. Scalability: The great thing about hosting your telephony in the cloud is that you don’t need to buy a huge phone system and pay for unused capacity. You simply add users as you scale up so the systems grows as you grow. A good tip here is to look for a provider that bills on a per user basis so you are only paying for the users you have. Quality of Service: Having your telephony in the cloud means that you are always connected even if disaster strikes. With traditional systems your phones stop working if your site is flooded or there’s a power cut. Look for a provider that offers other safeguards like toll fraud and call security you know your sensitive information will never get into the wrong hands. Feature rich: The advent of hosted telephony has allowed smaller and medium sized businesses to access enterprise telephony features like call recording at a fraction of the cost. IVR and music-on-hold instantly gives you a more professional image to your customer base. To get the best value it makes sense to look for a provider who includes features in all bundles. Future proof: We’ve already talked about how not investing in an expensive system can deliver cost savings into professional service organisations, but going hosted is also a springboard to other cloud based applications like file sharing and instant messaging. The beauty of the cloud is that you will already be enabled for future services and upgrades.

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