COVID-19 Statement

Statement to our customers and Partners regarding COVID-19 Coronavirus

As a technology company, Firstcom UK has carefully planned and created stringent processes and procedures to allow continuity of services for our customers that could arise from areas of the COVID 19 crisis – this includes solutions for country lockdown or suppression of movement.

It is important to note as Firstcom only offers cloud services we are currently unaffected by the physical location of our customers and thus our service to them is unaffected.

In fact Firstcom UK can assist companies to divert calls or implement home working solutions using our Universe cloud communication platform. Please contact our sales department on 0333 0237000 option 1 should you require urgent assistance.

Our teams are working remotely 
Since mid -March our own teams have been working from home. A culture of working from home is embedded at Firstcom UK so like us, with the Universe solution, you should experience no change in service levels.

You will be able to reach the teams using the same telephone numbers and email addresses as usual.

Installations 

Firstcom UK can deploy the Universe platform remotely and companies can have a homeworking solution using softphones for computers using either Windows or Mac within a few hours.

Where physical phones are required by you, there is a possibility of delays depending on their availability and. on your policy for receiving visitors. We are monitoring the situation closely and will keep customers informed.

Network Operations 
We’re very proud of the resilient and robust design of our core infrastructure. With this in mind, we foresee no negative impacts on our service delivery or quality standards, as more of our customers adopt remote working practices.

Summary 
We will be conducting a ‘business as usual’ approach across our whole company, but will of course update you should this change.

If you have any questions, please contact us on 0333 0237000, and we will be happy to help.

Please stay safe.