“A comprehensive unified communications application that integrates a business softphone with visual voicemail, corporate directory, instant messaging, multi-media conferencing and social media”
8×8 Work is a collection of comprehensive web-based business VoIP solutions. In addition to standalone PBX, mobile support, video conferencing, softphone, SIP trunking and Internet fax, the system also offers a myriad of other applications within the suite. Integrated ACD, CTI, call recording, conference calling and auto attendant are available to address the communication needs of a small, mid-sized or enterprise business.
8×8 Work integrates with third-party software such as Salesforce, Netsuite, Zendesk, Microsoft Dynamics and Sugar CRM. 8×8 Work is well designed with a robust set of core and advanced features that include call fowarding, a chat client and a presence feature to indicate availability status.
The mobile client, available for iOS and Android, lets users access their office phone via their personal mobile device with recipients seeing your office phone number and extension, not the mobile device’s number. Using the app, you can make and receive calls (including video calls if your device is capable), check voicemail, define presence, handle 3-way calling, record any call, and even receive faxes.
For businesses looking for a call centre solution, 8×8 Work is fully integrated with 8×8’s Contact Center.