Simple user level call recording

Cloud call recording is a service. You don’t need to not invest in hardware or pay for consultants. The solution is easy to set up and financially attractive for businesses large and small.

Recording and playing back calls gives you an insight into customer behaviour. You can pinpoint any areas of misunderstanding. A recording can help settle a dispute or can act as a business transaction.

Highlights

Record calls in stereo:  isolate one speaker in turn to establish precisely who said what. Crucial in dispute resolution.

Easy access and playback: Find an play back the most relevant conversations in your call logs. Forward calls to colleagues as email attachments.

Completely secure: Keep recorded data secure and available. Archive older recordings to free up space.

Simple to set up and manage: Administrators can set up automatic and on demand call recording to user accounts from their portal log-in

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A recording is a 100% accurate representation of an event that you can use to improve your business and customer experience. Listen to your calls and remove any element of doubt.

Recordings  are ready for playback if you need them. You no longer need to worry about taking notes and can give the customer your full attention.

Watch our short video to see how you can easily record all incoming and outgoing calls.

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FAQ

Call recording is set up by your system Administrator once you have it enabled by Firstcom. An Administrator can manage the company settings, plus listen to and download recordings via the built-in audio player.

The Administrator will find the Call Recording option under My users-> Edit so they can assign control to a user from there, or simply leave it so only the Administrator has access.

Administrators and Users can listen to all recordings. Administrators cannot listen to any user’s private on-demand recordings.

The system is really flexible. You can search by time of call, calls made to a particular destination, calls made from a particular user or number. It is worthwhile getting familiar with the choices and navigation of screens.

If you select Listen to recording(s) from the  right-hand side menu, an audio player will pop up and give you choices.

You can choose mono or stereo ahead of playing back the recording. If the recording is in two parts, you will see both parts in the audio player and you can play them one at a time.

You can download the recording when you need to have a local copy – for example – for training purposes.