The client, not-for-profit Community Trust, carries out initiatives to relieve poverty and promote education within the community.
The Trust had expanded from 6 members of staff in 2003 to 160 in 2018.
This growth had happened incrementally and the Trust had inherited existing phone systems every time a site was acquired.
Communications were disjointed and often unreliable.
The system was frequently down and with parents and young adults relying in the trust for support over the phone, this needed to be addressed