Community Trust unifies its telephony with Universe

The Challenge

The client, not-for-profit Community Trust, carries out initiatives to relieve poverty and promote education within the community.

The Trust had expanded from 6 members of staff in 2003 to 160 in 2018.

This growth had happened incrementally and the Trust had inherited existing phone systems every time a site was acquired.

Communications were disjointed and often unreliable.

The system was  frequently down and with parents and young adults relying in the trust for support over the phone, this needed to be addressed

The Solution

Universe was selected as the best solution for the Trust.

Cloud based solutions are ideal for multi-site organisations as they remove the need for expensive equipment that gets outdated.

Firstcom upgrades the system automatically so Universe users have the latest technology without needing to pay for new releases.

Multiple users are unified across seven sites and can communicate seamlessly, using short dials and transfers between different physical locations.

The Benefits

Unifying all sites on one system has brought structure, efficiency and stability to the Trust’s communications.

The system was affordable and the subscription based billing model means there are no unexpected call charges; for a charity where funds are already allocated, accurate budgeting is critical.

The simple interface means that the Trust can make minor changes and set up new users themselves without spending on call-outs from their IT partner.