Mitel Phone Systems

With over 45 years of experience and innovation

A fully integrated on-site communications solution

With over 45 years of telecoms experience and innovation, Mitel business communications powers more than two billion connections through the cloud, enterprise and unified collaboration. Mitel recognises that businesses need a communications platform that can adjust to your needs today and grows to solve the issues of tomorrow.

MITEL MiVoice office 250

MiVoice office 250 is a hybrid PBX that supports digital handsets and existing cables, at the same time brings about new IP phones, mobile connectivity and unified communications. A cost-effective way to introduce low-cost calling of VoIP.

Core Features include:

  • Auto attendant
  • Automatic call distribution and hunt groups
  • Voice conferencing
  • Mobile phone twinning
  • Hot Desking
Mitel Mivoice Office 250 PBX

MiVoice office 250 Applications

Mitel provide the latest productivity-enhancing applications for your business. Eliminate the barriers by connecting people together—whether they’re from different teams, departments, cities or outside of your organisation.

Voice, email, online chat, text messages, and social media are now expected ways to communicate with your customers. With Mitel MiContact Centre platform your agents can efficiently handle voice and digital media from a single application on their desktop using fewer steps and improving customer experience.

Historical reporting and real-time monitoring across the enterprise allows you to see each agent and call-by-call performance. Real-time monitoring enables you to respond to changing traffic volumes instantly and ensure service levels are preserved.

Automatic Call Distribution (ACD) control and CRM Integration improves efficiency and complete control of your endpoints. Users control which groups they are logged into and program up to 5 soft keys to automate common telephony tasks. Integration with more than 15 of the most popular CRM applications provides screen-pop integration when your customers call.

Mitel MiCollab

Harmonise your group’s communications flow into a single, synchronised unified communications solution. MiCollab brings together voice, video, live chat, web conferencing and instant messaging into one solution. Accessed through desktops and mobile devices, employees become more efficient and share ideas easily across your business.

By providing everything in one place, MiCollab removes the complexity and need of multiple applications bringing about more control and increased security. Combine with MiTeam collaborative workspace, for team meetings, project management, task management, conversation, and file sharing.

 

IP Phone & Peripherals

Mitel 6900 IP Series desk phones provides crystal clear audio and advanced features with models to meet the needs of all users. DECT wireless headsets, Bluetooth 4.1 cordless handsets and high definition speakerphones customise your desk phone to match your work style.

The 6970 IP Conference phone is designed to make meetings more efficient. ️ A large 7” colour touch display offers a rich visual experience whilst 360° beam-forming microphones and high definition speakers provide crystal clear audio.

Mitel’s DECT solutions provide on-site mobility for users wherever they are within the office. Combined with SIP-DECT base stations, wireless connectivity is reliably delivered in busy work environments.

Mitel 6940 IP Phone

Mitel 6940 IP Phone

Mitel 6930 IP Phone

Mitel 6930 IP Phone

Mitel 6910 IP Phone

Mitel 6910 IP Phone

Mitel 6970 IP Conference Phone

Mitel 6970 IP Conference Phone

Mitel IP 632 DECT

Mitel IP 623 DECT

Mitel IP 622 DECT

Mitel IP 622 DECT

Your business communication solved

A smart, powerful & reliable phone system – the Mitel MiVoice Office 250 is a perfect solution that can improve business efficiency.

Users

Office 250 supports up to 250 users, with a flexible mix of IP, digital, DECT, analogue and single line extensions. If you need more capacity, you can connect two or more units together

MiVoice Call Reporter

Call performance and management reports for analysis, reporting and sharing. Real-time wallboard for live stats

MiVoice Call Recorder

Call performance and management reports for analysis, reporting and sharing. Real-time wallboard for live stats

MiVoice Campaign Manager

Call performance and management reports for analysis, reporting and sharing. Real-time wallboard for live stats

Unified Communication

MiVoice is a business communication platform that delivers voice, messaging, mobility, presence, conferencing, collaboration, and applications.

Phone Manager

By giving users complete control over their telephone, day to day communications is greatly simplified. Presence, call forward, call identification to enchance customer experience. Device twinning up to nine devices on the same account – desk phones, mobiles, DECT wireless, home phones etc. All twinned devices share the same number and voicemail, and inbound calls can either ring all devices simultaneously or bounce from one to the next, dramatically increasing availability to customers and clients.

Phone Manager Mobile

Keeping employees connected, anywhere. This smartphone application has all the capabilities as its desktop version, delivering an in-office experience for mobile employees

Conference

Voice conferencing is available on a ‘Meet Me’ or ad hoc basis, with up to 20 members per conference and the option to run up to 40 conferences at once. With the MiVoice Conference Phone, there is also support for advanced meeting room audio options.

What our customers have to say

Tony Robinson – Via Clinic

I have been using Universe for 5 months now and have to say it is the most user friendly unified communications product I have seen. My customers love the voice quality and as a company our productivity has been aided by the range of advanced features it offers.

Customer Testimonial - Amtech Business Solutions logo
Dave Melin, Managing Director and Founder of Amtech Business Solutions

Working with a service provider who listens and takes feedback onboard is a refreshing change! We love the fact that we are listened to and we can affect change. Secondly – we feel that the values of Firstcom closely match the values of Amtech, so working in partnership with them ensures that our services are cost effective, reliable and tailored. As technology evolves so quickly, having a partner who is agile and flexible ensures we are always competitive with our customers and able to provide profitable solutions.

PARTNER - Oasis Technology Logo
James Partner, Managing Director of Oasis Technology.

I really cannot praise Firstcom highly enough. Without exception, every single member of their staff are a joy to deal with. They are professional yet friendly; know their product inside-out; and of paramount importance to us – they take time to listen to and understand our needs. They are truly the communications provider we had been looking for, for such a long time. All I can say is that I wish we had gotten to know them a long time ago!

Firstcom Europe Logo
everything you need
customised for your business