8x8

Unified comms

Business comms that are simple with 8x8

8×8 is transforming the way the world communicates.  By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.

Omnichannel routing

Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.

  • Create winning experiences with fast, responsive customer connections across any channel.
  • Put customers in control with agent-supported or self-service options.
  • Reduce agent and admin effort with intuitive, AI-powered solutions.

Integrated customer engagement

Deliver superior customer experiences within a single platform.

  • All customer data is protected and easily accessible to contact center agents.
  • Personalize conversations with relevant customer information.
  • Reduce costs and technology constraints with an all-in-one contact center solution.

Customer experience analytics

8×8 Customer Experience Analytics helps you fully understand every step of your customer journey so that you can deliver amazing experiences.
  • Identify customer frustration points with a visual map of their journey.
  • Run targeted searches of your data to identify issues and trends.

Dialer

8×8 dialer is an outbound dialing system that improves connection rates to increase the volume of completed calls and enables faster agent handling of outbound calls.
  • Preview dialing is great for high-value outbound campaigns.
  • Increase live contact rates with answer machine detection
  • Maintain regulatory compliance with carrier call blocking to identify Do Not Call numbers prior to dialing.

Speech analytics

8×8 speech analytics give you actionable insights about your teams’ performance, and ensures optimal customer service.
  • Provides complete, out-of-the-box functionality with minimal set-up and onboarding.
  • Helps you quickly identify calls that need attention.
  • Provide constructive feedback to your team in real-time and with real data.

CRM & payment processing

8×8 CRM is a native application within the contact center interface
  • Ensure all customer data is protected and easily accessible to staff.
8×8 Secure Pay is a payment processing tool that lets your staff simply and securely handle payment authorizations
  • Reduce costs and technology constraints with an all-in-one contact center solution

Speak with our 8x8 experts

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