Cloud telephony and business continuity

Unified or cloud based communications can become an integral part of your organisation’s business continuity and disaster recovery plan. When the unexpected happens, cloud telephony can help your employees stay connected from any location so your business doesn’t suffer.

The need for companies to have the technology to facilitate remote or home working has never been more apparent than today. The outbreak of the coronavirus disease (COVID-19) in the United Kingdom.

How cloud telephony can help

A cloud-based or hosted telephony solution is accessed via the Internet. This means that home and remote workers can be supported on the same system, and communicate from any location with Internet connectivity in just the same way as if they were sitting in the office.

But what if unforeseen circumstances mean you need to quickly set up a teleworking solution for team members who don’t usually make work calls at home? Chances are these employees don’t have a compatible physical deskphone sitting at home.

Softphone applications

Softphones are essentially software based phones that present a phone interface on the computer screen. They run on the users’ device of choice so that they can make and take calls on it in exactly the same way as they do on a handset. As there is no equipment to order and install, users can be up and running in hours.

Deploying Universe softphone for Windows and Mac devices could not be easier. If you are already a Universe customer, your employees can download the software and set up a homework img solution immediately.

New to Universe? Learn more about Universe softphone for Windows and Mac here:

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