Business Connectivity

Build better connections

Fast internet solutions to enable cloud services

An increasing number of business broadband customers rely on cloud-based services like Office 365, Voice over IP phone systems and offsite data centres, all of which makes the need for a fast and reliable business broadband connection essential.

It’s easy to begin to feel overwhelmed when thinking about the different types of broadband that are available to purchase.

Allow us to explain the differences, and you can determine which is more beneficial for you.

Important factors to consider

When looking for business broadband deals, you should consider more than the price. Speed is critical when you’re deciding which business broadband package is right for your business needs; too fast, and you’ll be paying too much for what you need, too slow and your team will find it hard to get their jobs done.

One important feature of broadband packages is a static IP address. What is a static IP? Simply put, it is a fixed number that gives your computer the same unique identity when it goes online.

Static IPs give your business some serious advantages:

  • Access your network from anywhere, perfect for home working
  • Make better VoIP calls: having a static IP keeps your connection in one place with greater stability

With a reliable connection and a structurally strong static IP address you will have a superior service.

Sufficient broadband speed (bandwidth) is needed to ensure your company meets its business needs and that your teams use their online time efficiently.

The chart below gives an indication of the sorts of speeds that you should purchase in order to make the most efficient use of your internet products. As you will notice, the speed you choose depends on the number of users and the types of activities that they perform online.

Internet speed (download)Connected devicesWhat you can do
5 Mbps1 or 2Online browsing, research, email
25 Mbps3 to 5Large file downloading, basic WiFi, business communication
75 Mbps5 to 10Video streaming, frequent file sharing, numerous POS transactions
150 Mbps10 to 15Frequent cloud computing, video conferencing, data backups
250 Mbps15 to 20Server hosting, seamless streaming and conferencing
500 Mbps20 to 30Multiple-server hosting, constant cloud-based computing, heavy online backups
1 Gbps30+Extreme-speed operating for enterprise-ready offices with near-zero interruptions


Upload speeds are important for sending emails, sending files to other people, live video chats and gaming. The closer the upload speeds are to download speeds, the better. However, as a rule of thumb, a good upload speed would be at least 30% of the download speed. For leased lines they are symmetrical.

Having sufficient internet speed is good, but if it isn’t just as reliable, then you won’t have a stable connection, impacting your work and ultimately your business. With Firstcom, we guarantee stability and reliability within our broadband services.

Whilst we can’t guarantee 100% no-fault rates, we can guarantee 100% effective and timely support. Having pro-active support for your broadband service is key, as modern businesses require a stable, fast broadband connection.

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Standard broadband (ADSL – Asymmetric Digital Subscriber Line) is an internet connection that is always on. This service uses a microfilter to split the frequencies for voice and internet on a single copper wire, so your phone line is never tied up when your internet is connected. This is a basic home broadband service that is sufficient for most home workers and entrepreneurs.



Fibre broadband (FTTC – Fibre To The Cabinet) is a fibre optic cable delivering a business broadband connection to your local cabinet at the speed of light. The remaining connection is delivered via copper wire, therefore the actual speed to receive is affected by how far away you are from your street cabinet. For broadband and phone (SIP trunking), fibre broadband delivers enough bandwidth for most small businesses.



Full fibre broadband (FTTP – Fibre To The Premises) is a pure fibre-optic broadband connection running from an Internet Service Provider (ISP) all the way to your business. Full fibre supports symmetrical connections, meaning your upload and download speeds can be the same. Business phone systems, cloud software services, even video conferencing, all running at the same time will run smoothly even at peak times.

FTTP is subject to a one-off connection fee

Leased Line


All services, ADSL, FTTC and even FTTP are ‘contended’ at the local exchange. This means that the central connection within your local exchange is shared between other businesses. Therefore the speed that you receive can vary due to other users on the exchange. 

A leased line is different because it is a dedicated full fibre connection from the ISP direct to your business. This means you get the full bandwidth you choose both as a download and an upload speed. For example, you could  choose a 100/100MB DIA circuit and you would get 100MB download and 100MB upload.

This is the ultimate business broadband service available where internet connectivity is critical.

Access Points

Sufficient internet speed is essential for modern businesses. Sometimes one part of a building will have a good WiFi connection, others will not. If you require your internet speeds boosted in some locations, an access point could be your answer. 

WIFI Access Points can be set up to allow you to extend your connection, reliably, through your business space without strain. It is becoming more and more common to install multiple of these in buildings where a single WiFi connection wouldn’t be able to serve an entire property. This is usually large buildings or buildings with large solid walls or where the wireless connection needs to pass through many objects to reach where it needs to get to.

How many Access Points can you install? Well, as many as you want or need! But be careful, the more you install, the weaker the signal may become as it is being shared.

Unify Access Point

What our customers have to say

Tony Robinson – Via Clinic

I have been using Universe for 5 months now and have to say it is the most user friendly unified communications product I have seen. My customers love the voice quality and as a company our productivity has been aided by the range of advanced features it offers.

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Dave Melin, Managing Director and Founder of Amtech Business Solutions

Working with a service provider who listens and takes feedback onboard is a refreshing change! We love the fact that we are listened to and we can affect change. Secondly – we feel that the values of Firstcom closely match the values of Amtech, so working in partnership with them ensures that our services are cost effective, reliable and tailored. As technology evolves so quickly, having a partner who is agile and flexible ensures we are always competitive with our customers and able to provide profitable solutions.

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James Partner, Managing Director of Oasis Technology.

I really cannot praise Firstcom highly enough. Without exception, every single member of their staff are a joy to deal with. They are professional yet friendly; know their product inside-out; and of paramount importance to us – they take time to listen to and understand our needs. They are truly the communications provider we had been looking for, for such a long time. All I can say is that I wish we had gotten to know them a long time ago!

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