Difference Corporation is a leading source for Cloud Contact Centre technology and its service portfolio includes dialer technology, sophisticated inbound call handling, social media, email and SMS management, automation services and collaboration tools.
Firstcom Europe is executing a strategy of integrating business facing companies throughout Europe with cloud technology. The first phase of its expansion saw it acquire companies in UK, Denmark, Sweden, Poland and Germany.
In the UK, this latest acquisition increases revenues to over €5.6 million, from €1.7 million in 2013 and will bring complimentary products and management expertise to Firstcom’s UK partner base. Adam Crisp, Firstcom Europe’s CTO explains: “The acquisition of Difference gives our sales partners access to a new set of communications services backed by a specialist team. The expertise of the Difference team will complement Firstcom’s skills set as we develop our next generation communications systems.”