Firstcom’s response to COVID-19

At Firstcom we know that your communications are critical for you during this time. Our teams are working remotely so please get in touch in the usual way and we’ll respond as quickly as possible.

Read Firstcom’s COVID-19 Statement

Communication should be easy

You’re in control

The days of sitting at a desk 9-5 are long gone. Your work happens at the office, on-the road, at a client’s site and at home. The Universe app lets you transfer and forward calls, set your opening hours, see who is calling, and see who is busy- anywhere from any device.

Learn more

What you need – where you need it

Your services in one place accessible with one password.

Call Recording

Cloud call recording is easy to switch on and manage. Simple and secure and available on a per user basis.

Mobile communications

Everything you need to communicate at your fingertips. Use you Apple or Android device just like your desk phone.


Enhance your Microsoft Teams subscriptions by adding full calling capabilities. All your collaboration tools in one place.

Universe softphone for Windows and Mac

Turn your Windows or Mac device into a fully featured phone system. Easy to install, use and manage.


Take all your features with you all the time. Easy to use on any device.


Cost effective ISDN replacement service. Our SIP Trunks work seamlessly with all leading PBX brands in the UK.

Why choose Universe?

What our customers say

“We now have seamless communication between our nine offices and can quickly increase our capacity if we open a new office.”

Case study

“We have a flexible, reliable system that allows us to provide first-class service to our clients.”

Case Study

“We love the fact that we don’t have to worry about replacing or upgrading our system, Firstcom do this automatically.”

Case study

“We have a modren system that does the job really well. As a charity we are really lucky to have it.”

Case study